Please keep your Prescription and Money ready at the time of delivery to avoid delay in delivery to the other customers.
Schedule "X" (i.e schedule H1 and Narcotics Medicine) is not supplied through this site.

FAQ


Order on Healntouch Inc

You can order medicines by e-mail, or call us +91 90883 44444 / 033-4007 8847 or place directly on healntouch.com


Delivery

We deliver medicines only in Kolkata, West Bengal, India.


Delivery Charges

Delivery is FREE for Orders ABOVE 300 Rupees. Our Delivery charges are only 100 Rupees for oders below when Rs.300.


Order by email

1) Make a list of all the medicines you'd like to order.
2) E-mail the list to us at order@healntouch.com. Please ensure that you provide your full mailing address including the pin code.
3) We'll get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed.
4) If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph if you are unable to scan it. Our service partners will not process your order without a prescription.
5) Our partners will then fulfill the order at the earliest.


Service days and time
You can order 24*7 through our website. We service order 6 days a week (Except Sunday). In case of any delay, our agent will inform you on a priority basis. You can contact us on: +91 90883 44444 / 033-4007 8847 (between 10am and 7pm).


What if I am not at home when the products are delivered?
In case you are not at home, please nominate a neighbor or someone close by who can receive the order. Ensure that they have the payable amount.


Payment options available

We currently take payments in only by Cash which could be handed over at the time our service partner hands over the medicines order to you.


How can I edit or cancel my order?
This can only be done before the order has been shipped, i.e. you need to ensure you send us a mail at order@healntouch.com with your order number for cancellation, before the mail with 'order shipped information' reaches you.


About prescriptions
If you order a medicine that can only be prescribed by a qualified medical practitioner, then you need to have that prescription ready at the time of placing of order. You can either upload while placing the order if you have it ready or you can e-mail it later with your order ID to order@healntouch.com


Customer Care
Write to us at contact@healntouch.com with your queriesYou can also call us at +91 90883 44444 / 033-4007 8847 (10am to 7pm 6 days a week (Except Sunday))


Quality and authenticity of the medicines
We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date.


How is the my order processed?
Step 1: Customer uploads the prescription

Step 2: Pharmacist reviews and digitises the prescription along with a order cart

Step 3: Customer will select the required items along with quantity and selects the mode of payment as desired (only cash on delivery)

Step 4: Our partner pharmacy will deliver the medicine at your doorstep depending upon the availability

Please note the value shown in the order confirmation screen is just an approximate value and you will know the actual price when it is invoiced in the pharmacy after you confirm the order.


How will I know the availability of the medicine?
Please note that price & stock of medicines change in real time. We are working with our partners to expose real time price & stock information. If any issue in medicine delivery we will call you and update.


Why cant I confirm order as soon as I upload the prescription?
Pharmacists verify the prescription and digitise the same before you can confirm the order.


Why does the medicine prices change?
Medicine prices vary by geographical location, batch no and often change on a day to day basis due to regulations and distributors. The process listed on our site act as guidance and help you understand if you are paying the right price for your medicines